Contact · support lives in your account
No public mailbox. A ticket, from your account, answered by a person.
Every request is handled as a ticket opened from your HodlProxy account: it gets a reference on the spot, the whole history stays in one place, and every answer reaches you by email and in the ticket. Tickets are open to accounts running at least one service, so that paying customers are never queued behind unsolicited mail.
- A request is failing? The error reference explains every status the gateway returns.
- Something looks down? The status page is fed by real probes every five minutes.
- Need a price? Every tier, term and zone is on the pricing page; volumes above the ladders are discussed in a ticket.
01 — Why tickets
One channel, one history, one round trip.
A mailbox loses context; a ticket keeps it. The order, the payment reference, the addresses involved and every previous answer are already attached to your account when we read you.
You are already identified
No proof of ownership to send, no back-and-forth about which account you mean.
Orders and payments attached
Quote a reference such as PS-O-… or a top-up reference and we see the exact record.
Answers by email and in place
Each reply lands in your inbox and in the ticket; reply from either side of the screen.
No spam queue
Because tickets come from accounts with a running service, nothing unsolicited sits in front of your question.
02 — What to include
The details that make the first answer the useful one.
Pick the topic that fits and paste the facts below into the message. Credentials are never needed: we see your account.
Technical support
The exact request with credentials removed, the UTC timestamp, the status and body you received, the exit IP if the reply carried one.
Billing and refunds
The top-up or order reference, the coin and the transaction id when a transfer is involved.
An order or a delivery
The order reference and, for a faulty address, the IP and what fails against which destination.
Account access
What you cannot do any more and since when; never your password.
Volume and quotes
Volumes, countries, term lengths and the use case, so the quote is right the first time.
Something else
Whatever it is, in your own words. Partnership, feedback, a question nobody answered yet.
Ready when you are.
Create the account in a minute, fund it from $20, and the Support tab is one click away on every page of your dashboard.